Return of tickets related to COVID-19
tickets for cancelled events, purchased in our webshop, can be returned and will be reimbursed. Please contact us via e-mail () or by post (Schaperstr. 24, 10719 Berlin). Tickets purchased via our webshop will be reimbursed as credit to the payment medium used for the purchase. If you purchased tickets at the box office or by phone, we will need the tickets (e-mailed scans are welcome, too) and your bank details. Alternatively, we can also provide you with the value of the tickets as a voucher for redemption at later events. Please understand that this cancellation process may take a little time.
We would like to draw your attention to the fact that you can also donate the reimbursement amount to one of the following initiatives and thus support artists who are particularly affected by the current situation.
If you would like to make use of this, please let us know by e-mail which of these initiatives we can transfer your donation to. We will then forward the amount directly to you, stating your name.
We very much regret these cancellations and thank you for your understanding.
Stay healthy and we will hopefully see you soon!
Your Berliner Festspiele